Frequently asked questions

How long is the application process?

The application process is roughly 6-8 months to complete. Delays in applicant responses will extend the process. For more information on the application process, please go to Application and selection process.

What are the salary and benefits?

As an RCMP telecommunications operator, you'll enjoy:

• competitive salaries, increasing from $64,265 to $86,007 within the first five years of service
• paid training and extra duty pay for overtime, evening and statutory holiday shifts
• incremental vacation and pension
• full-time and part-time opportunities across Canada
• medical, dental and family health plans
• promotional and professional development opportunities

How much vacation time will I get?

Vacation is accrued monthly at a rate of 9.375 hours per month. This equates to roughly 10 days of vacation leave. Additionally, statuatory holiday pay can be banked as vacation time.

Years of service will also increase the amount of vacation hours earned.

For more information on leave entitlements, please refer to the collective agreement for Law Enforcement Support and Police Operations Support (LES-PO).

Are there casual or part time positions?

The OCC offers full time positions. Additionally the provided paid training requires full time hours to complete.

Upon successful completion of the National Core Training program (full time hours), options exist for both part time and casual. This is based upon the operational needs of the OCC.

Are there any volunteer positions?

No, the OCC does not have volunteer positions due to the positions being safety sensitive.

Do you have to work shift work?

Yes, one of the job requirements of the OCC is to be able and willing to work full time shift work. You will be scheduled to work 300 hours over an eight-week period. The duration of your shifts may vary from 8- 12 hours. For example, you may be scheduled to work 6:00 am – 6:00 pm, or 10:00 am – 6:00 pm or 6:00 pm to 6:00 am.

As the shifts may vary, so may the rotation of the shifts. Essentially, scheduling is based on the support of the operations to be a 24 hour functioning facility.

Is training provided?

Yes, we conduct our own paid training in call taking and dispatching. The minimum training timeline is 5 weeks of classroom training for call taking and 2 weeks of classroom training for dispatching. After classroom training, you are paired up with a field coach for 300 hours in call taking and 300 hours in dispatching.

What qualifications do I need to apply for a career as a 9-1-1 Dispatcher for the RCMP?

The basic requirements for a 9-1-1 RCMP Dispatcher are a Canadian high school diploma or equivalent, Canadian citizenship or permanent resident for the last three (3) years, and be of good character.

What is tested during Criticall?

The exam consists of 8 modules:

• keyboarding
• data entry
• multitasking
• decision making
• short-term memory recall
• street map reading
• spelling
• reading and comprehension

More info can be found on their website:
Criticall - Dispatcher testing

Date modified:

2024-08-27