Action plan

The following action plan demonstrates the RCMP's commitment in modernizing its Access to Information and Privacy program and responds to the recommendations of the Information Commissioner of Canada's systemic investigation, Access at Issue: The need for leadership, from November 17, 2020.

If you have any questions or would like more information about the action plan, contact atipmodernization_modernisationaiprp@rcmp-grc.gc.ca

Objective Activity Progress (as of October 2023) Target date
1. Tasking
Improve tasking process
Initial review of national policies and procedures to identify outdated or missing elements and address them Completed
Conduct efficiency exercise: a fulsome review and update of Access to Information and Privacy practices Completed
Develop factsheets and guidance material to facilitate tasking process Completed
Update guidelines for Liaison Officers to provide additional direction in preparing/actioning Access to Information and Privacy requests Completed
Develop guidance materials for Access to Information and Privacy Branch to ensure requests are sent to appropriate Divisions Completed (ongoing monitoring)
Update and formalize Office of Primary Interest guidance package, including template and checklist In progress Second quarter of 2024
Develop a new approach for intake unit to combine triage and intake functions to enhance efficiencies Completed
Implement annual working group to discuss intake best practices Completed
2. Procedures
Documents, consistent and auditable procedures are more likely to produce reliable results in a timely manner
Initial update of the Access to Information and Privacy Branch's 2017 Standard Operating Procedures Completed
Update of Access to Information and Privacy sections within the RCMP Information Management Manual and Operations Manual to ensure that it reflects current Access to Information and Privacy processes In progress Fourth quarter of 2024
Implement quarterly information sessions for Divisional Office of Primary Interests Completed
Implement annual RCMP Access to Information and Privacy conference to exchange ideas to identify training requirements and challenges Completed
Develop an evergreen repository for policies and procedures accessible to all personnel involved in the Access to Information and Privacy process In progress Ongoing
Develop new data analytics practices for developing and maintaining dashboards Completed
3. Training
Employees who receive adequate training are better able to perform in their role; training lays the foundation for setting expectations in an organization
Identify mandatory training for Access to Information and Privacy employees. Completed
Conduct training needs assessment for all steps of Access to Information and Privacy process Completed
Develop information modules for RCMP employees In progress Ongoing
Develop Access to Information and Privacy 101 course Completed
Creation of an "Access to Information and Privacy at the RCMP" module as part of the Access to Information and Privacy 101 course Not yet started First quarter of 2024
Lead process for Access to Information and Privacy 101 course to be mandatory for all employees Completed - Scope of initiative changed
Explore options for mandatory Access to Information and Privacy training at Depot/Training Academy In progress Third quarter of 2024
4. Electronic Systems
Canadians expect efficient, streamlined and digital services
Conduct an efficiency exercise on existing Access to Information and Privacy software Completed
Update the program integrity business case to reflect immediate requirements to enhance compliance rates within the next two years Completed
Complete request for proposal process for new Case Management Software Completed
Assess digital solution from Treasury Board Secretariat Request for Proposal In progress Third quarter of 2024
Conduct analysis for digital tools requirements within Divisions In progress Second quarter of 2022
Access to Information and Privacy Digital Modernization Project: Access to Information and Privacy personnel, in conjunction with the Information Management and Information Technology project team and the Divisional champions, will develop a digital strategy outlining the new Access to Information and Privacy software and hardware solutions Completed
Modernization Business Case: Update existing business case, outlining all new requirements not currently being funded with a focus on technological and human resource requirements Completed
Determine source of funds for modernization, focusing on technology In progress Ongoing
Draft new policies and procedures to reflect Divisional presence, new software and results of efficiency exercise In progress First quarter of 2024
Support RCMP Information Management Modernization Strategy: Access to Information and Privacy will engage with the Information Management and Information Technology Program in the implementation of Information Management digital solutions to ensure that Access to Information and Privacy considerations are reflected in the release material, and to support its Divisional rollout. In progress Ongoing
Rollout of Access to Information and Privacy online services - Access to Information and Privacy Online Request Service (Treasury Board of Canada-led) Completed
Full update of internal and external websites Completed
Initial augmentation of Access to Information and Privacy digital tools to ease work burden and enhance user experience for requesters Completed
Explore funding options through Body-Worn Cameras project Completed
5. Sufficient resources
Human and financial resources must match the volume of incoming requests and long-standing backlog of open requests
Develop and action human resource strategy Completed
Support Treasury Board Secretariat creation of Community Development Office Completed
Establish RCMP Access to Information and Privacy Developmental Program Completed
Develop a modernized organizational chart for the Access to Information and Privacy program that emphasizes leadership, mentorship, being proactive and a clear career path for employees Completed
Outline roles and responsibilities of new and existing functions In progress Forth quarter of 2023
Develop performance metrics for all levels In progress Forth quarter of 2023
Conduct analysis for human resource requirements within Divisions Completed
Develop and action modernization human resource strategy In progress Ongoing
Draft human resource supporting requirements Completed
6. Comprehensive strategy to meet access to information obligations and reduce backlog Access to Information and Privacy Modernization Strategy: provide an overview of the change initiative over the course of the next five years, clearly identifying the intended end state for Access to Information and Privacy at the RCMP Completed
Establish Divisional champion network Completed
Issue Interdepartmental Modernization Questionnaire: Identify other processes underway to modernize within the community, as well as a common sense of challenges and best practices within the community Completed
Establish consultation working group with other government departments currently undergoing similar modernization initiatives Completed
Develop and implement comprehensive internal communications strategy Completed
Develop modernization governance framework Completed
Develop change management plan to support long-term culture change, and identify potential risks and mitigating actions Completed
7.1 Facilitate engagement with the public on Access to Information and Privacy issues to help requesters identify the best means by which to make requests Develop front line Access to Information and Privacy contact cards Completed
7.2 Need to reform RCMP culture to better reflect the need to comply with Access to Information Act and Privacy Acts requirements Draft directives regarding culture change, where necessary Completed - ongoing maintenance/review
Review governance committee structures for Access to Information and Privacy presence Completed
7.3 Enhance awareness of privacy obligations and increase pro-activity of engagement on privacy issues within the RCMP Develop "How to do a Privacy Impact Assessment" module/info session Completed - ongoing
Engage with Departmental Security Branch to develop new reporting procedures for privacy breaches In progress Forth quarter of 2024
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