Forensic Science and Identification Services Key Performance Indicators

The data in the following table covers performance indicators for all of Canada from April 1, 2019 to March 31, 2020.

CANADA – National Forensic Laboratory Services (NFLS)
Task	SRs Received	SRs Completed	Average TAT (Days)	% Met Target ^{Footnote 1}	Past Due ^{Footnote 2}
Biology (DNA)
Priority	119	123	28	98%	0
Routine	9,290	9,860	64	51%	225
Firearms
Priority	160	171	26	99%	0
Routine	2,167	1,949	183	85%	57
National Anti-Counterfeiting Bureau
Priority	44	46	30	100%	0
Routine	991	1,011	108	34%	7
Toxicology
Priority	30	31	23	87%	0
Routine	2,760	2,593	135	47%	138
Trace Evidence
Priority	3	5	67	40%	0
Routine	333	338	97	63%	29

Glossary of Terms

Past Due:: Requests for service not completed within the approved performance standard response time for the assigned priority.
Priority:: A request for service that receives expedited processing based on an evaluation in the Forensic Assessment Centre (FAC) and through client consultation.
Routine:: All requests for service that are not "Priority" as defined above.
Service Request (SR):: A request for forensic analysis, investigative information, or investigative services that is received by NFLS. For Biology Services, a request for service is divided into multiple service requests to facilitate the internal monitoring of progress.
Service Standard:: A public commitment to a measureable level of performance that clients can expect under normal circumstances.
Turnaround Times (TAT):: The number of calendar days from the generation of the service request (exhibit submission received by the Case Receipt Unit) to the completion of the request (release date of the report).