The RCMP aims to provide the best possible policing to the communities we serve. We conduct three surveys annually to get feedback from the public, our partners and our stakeholders about the work we do.
The results from the 2019-2020 surveys are positive. Residents, clients and partners are generally satisfied with the RCMP's service in New Brunswick. The results also point to some potential areas for improvement, including:
increasing transparency
increasing involvement or visibility within the community
sharing information with our partners
The numbers provided below show the percentage of respondents who agree or strongly agree with the stated criteria.
What NB residents think
Results from the New Brunswickers Views of RCMP Policing Services survey show that overall satisfaction with the RCMP is at 79%.
Other results include:
trust and confidence: 72%
adequate information about its work: 53%
open and transparent organization: 42%
sensitive to cultures and groups: 56%
effective coordinated response to calls for service: 60%
contributes to traffic safety: 76%
What our contract partners think
Results of the Survey of Contract Partners shows an overall satisfaction rating of 70%.
Other results include:
trust and confidence: 73%
high quality policing service: 55%
effective local leaders: 61%
valuable contribution to community's quality of life: 59%
useful information about its work: 41%
good value for money spent: 22%
effectively deploys resources: 45%
contributes to traffic safety: 68%
What our policing partners think
Results of the Survey of Policing Partners and Stakeholders show an overall satisfaction rating of 83%.
Other results include:
trust and confidence: 88%
sensitive to partner needs: 52%
effective leaders: 70%
effective coordinated response to calls for service: 57%
sharing of research with organization: 45%
reliable information and intelligence: 84%
contributes to traffic safety: 54%
New Brunswickers views of RCMP Policing Services 2019-2020
New Brunswicker's Views of RCMP Policing Services is a public opinion survey of adult residents of New Brunswick, with a focus on areas policed by the RCMP. A random sample of respondents (by phone and online) was allocated to J Division, with an emphasis on areas policed by the RCMP. The number of respondents for New Brunswick in 2019-2020 is 162.
Attitudes to the RCMP
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
97%
1%
2%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
79%
10%
11%
I feel safer because of the RCMP
76%
13%
11%
Core values
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
83%
11%
6%
The RCMP is an organization with integrity
72%
17%
11%
RCMP personnel are honest
64%
24%
12%
RCMP personnel demonstrate compassion
64%
24%
11%
The RCMP is an accountable organization
69%
14%
17%
RCMP personnel demonstrate respect
61%
25%
14%
General
Agree
Neutral
Disagree
The RCMP places an emphasis on providing quality service to the public
68%
21%
11%
The RCMP provides the same quality of service to all citizens
50%
17%
34%
The RCMP places emphasis on providing services in the official language of my choice, English or French
84%
10%
6%
The RCMP is a recognized symbol of Canada
95%
2%
3%
I have trust and confidence in the RCMP
72%
16%
12%
I would encourage friends and family members to apply to the RCMP
58%
25%
17%
Relationship with the RCMP
Agree
Neutral
Disagree
The RCMP has effective local leaders
59%
30%
11%
The RCMP has effective national leaders
58%
26%
16%
The RCMP provides Canadians with adequate information about its work
53%
24%
23%
The RCMP is an open and transparent organization
42%
28%
30%
The RCMP is representative of the diverse Canadian communities it serves
65%
18%
17%
The RCMP is dealing with the things that matter to people in this community
62%
27%
11%
I feel a moral duty to follow police orders
85%
10%
5%
I generally support how the RCMP usually acts
78%
12%
9%
I would help the RCMP if asked
89%
9%
2%
Sensitivity
Agree
Neutral
Disagree
The RCMP is sensitive to the needs of different cultures and groups
56%
25%
19%
The RCMP is respectful to the cultural needs of Indigenous people
54%
20%
26%
The RCMP treats women fairly
59%
17%
24%
The RCMP is sensitive to the needs of LGBTQ2S community
55%
30%
15%
Responsiveness
Agree
Neutral
Disagree
RCMP personnel have a visible presence in my community/province/territory
74%
17%
9%
The RCMP is present on the Web and social media, such as Twitter and Facebook
61%
25%
14%
The RCMP is effective at responding quickly to calls for assistance
60%
18%
22%
The RCMP is contributing to traffic safety in my province or territory
76%
11%
14%
The RCMP makes decisions based on facts
69%
22%
9%
The RCMP is a forward-looking, innovative organization
55%
28%
17%
Priorities of the RCMP
Agree
Neutral
Disagree
The RCMP is addressing youth involvement in crime as both victims and offenders
60%
26%
14%
The RCMP is reducing the threat and impact of organized crime
72%
13%
15%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
68%
18%
14%
The RCMP is effective at resolving crimes where violence is involved
72%
17%
10%
The RCMP is effectively responding to threats to national security
74%
16%
9%
The RCMP is effectively responding by countering radicalization to violence
57%
26%
17%
The RCMP is effectively responding to threats to Canadian passenger aircraft
71%
24%
6%
The RCMP is contributing to safer Indigenous communities
47%
28%
24%
The RCMP is advancing reconciliation with Indigenous peoples of Canada
47%
29%
23%
The RCMP is contributing to more informed and resilient Canadians
56%
32%
12%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
59%
21%
21%
The RCMP is effectively responding to cybercrime threats
63%
20%
17%
The RCMP is effectively addressing online scams
52%
18%
30%
The RCMP is reducing the sale and distribution of illegal drugs
63%
15%
22%
The RCMP is effectively responding to threats at the border between the ports of entry
71%
13%
17%
The RCMP is keeping up with current and emerging trends and threats
69%
18%
12%
I am aware that the RCMP participates in a variety of international activities, such as peacekeeping missions and offering training to foreign police
80%
11%
9%
About how often would you say that the RCMP in your neighbouhood exceeds their authority? (Always/Almost always-Most of the time-Rarely/Never)
16%
19%
65%
Contact with the RCMP
Percentage of Canadians who had a direct contact with the RCMP in the past year
%
Yes
36%
No
64%
Percentage of Canadians who initiated the contact with the RCMP*
%
Yes
57%
No
43%
Results based on respondents in New Brunswick who indicated that they had a direct contact with the RCMP in the past year (57 respondents).
What was the reason for your most recent contact with the RCMP?
%
For a criminal matter
18%
For a traffic offence or an accident
28%
For a complaint
6%
For a natural disaster, e.g. flood, wildfire
0%
For a crime prevention activity, project, or program
11%
For another reason
37%
Results based on respondents in New Brunswick who indicated that they had a direct contact with the RCMP in the past year (57 respondents).
Views on contact with the RCMP
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
Agree
Neutral
Disagree
It was easy to get in touch with the RCMP
81%
3%
17%
RCMP personnel treated me fairly
79%
5%
16%
RCMP personnel demonstrated professionalism
88%
0%
12%
RCMP personnel were courteous and respectful
83%
5%
12%
RCMP personnel were knowledgeable and competent
69%
15%
16%
RCMP personnel delivered the service in a timely fashion
72%
7%
21%
RCMP personnel went beyond minimum requirements in providing good service
45%
26%
30%
RCMP personnel gave me all the information that I needed for the situation
67%
14%
19%
Satisfied with the service you received during your contacts with the RCMP
63%
9%
28%
Results based on respondents in New Brunswick who indicated that they had a direct contact with the RCMP in the past year (57 respondents).
Notes
Results in this table are the overall results (combination of online panels and telephone interviews)
Percentages exclude those who replied "don't know" or "no opinion"
Percentages may sometimes not add to 100 due to rounding
Results for the general questions are "weighted" - they are adjusted so that age, gender, and region better match the Canadian population
Survey of Contract Partners 2019-2020
The Survey of Contract Partners is a survey of mayors, Indigenous leaders, as well as local, provincial and territorial government representatives who are responsible for RCMP contracts within their respective jurisdictions. There were 52 respondents in New Brunswick.
Survey
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
96%
4%
0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
70%
12%
18%
General
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
92%
6%
2%
The RCMP is an organization with integrity
90%
8%
2%
RCMP personnel are honest
85%
12%
2%
RCMP personnel demonstrate compassion
69%
25%
6%
The RCMP is an accountable organization
55%
35%
10%
RCMP personnel demonstrate respect
80%
18%
2%
The RCMP consistently achieves its objectives
47%
40%
13%
The RCMP places emphasis on providing services in the official language of my choice, English or French
84%
16%
0%
The RCMP provides a high quality policing service
55%
31%
14%
Relationship with the RCMP
Agree
Neutral
Disagree
I have trust and confidence in the RCMP
73%
21%
6%
The RCMP has effective local leaders
61%
29%
10%
The RCMP has effective national leaders
57%
40%
2%
The RCMP is prepared to respond to emergencies
73%
20%
8%
My organization highly values the RCMP's collaboration and work in my community/province/territory
65%
13%
21%
My organization has a good working relationship with the RCMP in my community/province/territory
58%
17%
25%
My organization is sufficiently involved in setting local RCMP policing priorities
35%
24%
41%
My organization and the RCMP collaborate in the development of community plans
27%
25%
47%
The RCMP fulfils the commitments it has made
44%
40%
17%
The RCMP provides appropriate consultation on decisions and actions that have an impact on my organization
35%
22%
43%
My organization is satisfied with the administration and maintenance of the Provincial/Territorial Policing Service Agreements
33%
22%
46%
My organization is satisfied with the administration and maintenance of the Municipal Policing Service Agreements
38%
14%
48%
Sensitivity
Agree
Neutral
Disagree
The RCMP is sensitive to the needs of different cultures and groups
77%
21%
2%
The RCMP is sensitive to issues pertaining to youth
70%
26%
4%
The RCMP treats members of visible minority communities fairly
77%
20%
2%
The RCMP treats Indigenous persons fairly
71%
24%
5%
The RCMP treats women fairly
81%
14%
5%
The RCMP treats members of the LGBTQ2S community fairly
79%
21%
0%
Involvement / responsiveness
Agree
Neutral
Disagree
The RCMP is visible in my community through both foot and vehicle patrols
33%
17%
50%
RCMP personnel are responsive to my needs
51%
22%
27%
The RCMP approach to policing reflects the values of my community
34%
32%
34%
The RCMP is contributing to traffic safety in my province or territory
68%
12%
20%
The RCMP is present on social media, such as Twitter and Facebook
67%
26%
7%
The RCMP has a motivated workforce
67%
30%
2%
The RCMP is advancing reconciliation ith the Indegenous peoples of Canada
50%
43%
7%
Overall, the RCMP makes a valuable contribution to my community's long-term quality of life
59%
29%
20%
Interactions and reporting
Agree
Neutral
Disagree
The RCMP provides its clients with useful information about its work
41%
29%
31%
The RCMP communicates effectively about its actions
37%
37%
27%
RCMP information is of high quality
57%
24%
18%
RCMP information is timely
46%
28%
26%
RCMP information is comprehensive
53%
33%
14%
RCMP information and intelligence are relevant
68%
23%
9%
I am satisfied with the information the RCMP provides to my community/province/territory
37%
23%
40%
Value and accountability
Agree
Neutral
Disagree
The RCMP clearly demonstrates how it has used the funding provided by its municipal and provincial clients
18%
32%
50%
The RCMP provides the level of service determined by the contracting jurisdiction as per the Police Service Agreement
33%
28%
39%
The RCMP's services represent good value for money spent
22%
35%
43%
The RCMP effectively deploys its resources
45%
31%
24%
I am satisfied with the RCMP's financial planning process
22%
48%
30%
RCMP personnel are knowledgeable and competent
84%
16%
0%
Operational effectiveness
Agree
Neutral
Disagree
The RCMP is reducing the threat and impact of organized crime
61%
23%
16%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
56%
29%
16%
The RCMP is reducing the sale and distribution of illegal drugs
49%
26%
26%
The RCMP is effectively responding to threats to national security
78%
20%
2%
The RCMP is effectively responding to radicalization to violence
69%
29%
3%
The RCMP is effectively responding to cybercrime threats
72%
17%
11%
The RCMP is addressing youth involvement in crime as both victims and offenders
64%
31%
5%
The RCMP is contributing to safer Indigenous communities
63%
30%
7%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
66%
28%
6%
The RCMP uses state of the art policing techniques
68%
27%
5%
Overall, I am satisfied with the RCMP's delivery of its programs and services
44%
22%
34%
Demographics
Which of the following best describes your organization?
%
A municipality or community
85%
An Indigenous community
4%
A provincial/territorial department or agency
10%
Other, please specify: (MLA)
2%
Don't know
0%
Which of the following best describes the community you live in?
%
Population up to 1,000
33%
Population of 1,001 to 5,000
46%
Population of 5,001 to 15,000
12%
Population of 15,001 to 30,000
2%
Population of 30,001 to 100,000
4%
Population over 100,000
4%
Don't know
0%
Notes
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review.
Percentages exclude those who replied "don't know" or "no opinion".
Percentages may sometimes not add to 100 due to rounding.
Survey of Policing Partners and Stakeholders 2019-2020
The RCMP's Survey of Policing Partners and Stakeholders includes general questions evaluating the RCMP, as well as more specific questions about the RCMP business lines with which they work (e.g., Federal Policing, Contract and Indigenous Policing, Technical Operations). There were 24 respondents in New Brunswick.
Policing partners and stakeholders are representatives of other police services and government agencies and departments the RCMP works with, as well as non-governmental organizations which have a strong interest in RCMP activities, such as civil liberties associations and legal organizations.
General
Agree
Neutral
Disagree
How important is the RCMP's contribution to keeping Canadians safe
100%
0%
0%
How satisfied are you with the RCMP's contribution to keeping Canadians safe
83%
4%
12%
Values
Agree
Neutral
Disagree
The RCMP demonstrates professionalism in its work
96%
4%
0%
The RCMP is an organization with integrity
79%
21%
0%
The RCMP is an accountable organization
83%
8%
8%
RCMP personnel are honest
91%
9%
0%
RCMP personnel demonstrate compassion
88%
12%
0%
RCMP personnel demonstrate respect
91%
5%
5%
I have trust and confidence in the RCMP
88%
8%
4%
Partnership with the RCMP
Agree
Neutral
Disagree
Our organization highly values the RCMP's contribution to our partnership/collaboration
87%
13%
0%
The RCMP is sensitive to the unique needs of its partners
52%
26%
22%
The RCMP has effective leaders
70%
22%
9%
The RCMP has effective national leaders
40%
55%
5%
The RCMP is contributing to safer Indigenous communities
50%
50%
0%
The RCMP is advancing reconciliation with the Indigenous peoples of Canada
33%
61%
6%
Service and response
Agree
Neutral
Disagree
The RCMP provides an effective coordinated response to calls for service
57%
13%
30%
The RCMP is contributing to traffic safety in my province or territory
58%
12%
29%
The RCMP provides a high quality policing service
75%
12%
12%
The RCMP places emphasis on providing services in the official language of my choice, English or French
91%
9%
0%
Operational effectiveness
Agree
Neutral
Disagree
The RCMP is addressing youth involvement in crime as victims and offenders
73%
18%
9%
The RCMP is effectively responding to threats to national security
95%
5%
0%
The RCMP is effectively responding to radicalization to violent extremism
87%
13%
0%
The RCMP is reducing the threat and impact of serious crime, such as murder, sexual assault, robbery and arson
65%
25%
10%
The RCMP is a valuable partner in reducing the threat and impact of organized crime
90%
10%
0%
The RCMP is a valuable partner in reducing the sale and distribution of illegal drugs
88%
4%
8%
The RCMP is reducing the impact of economic crime
68%
26%
5%
The RCMP is reducing the impact of money laundering
67%
27%
7%
The RCMP is reducing the impact of economic crime, such as money laundering and stock market (capital market) fraud
53%
33%
13%
The RCMP is reducing the impact of serious organized fraud
56%
31%
12%
The RCMP is effectively responding to cybercrime threats
63%
21%
16%
The RCMP is effectively responding to threats at the border between the ports of entry
60%
27%
13%
The RCMP contributes effectively toward Canada's obligations on border security
50%
38%
12%
Communication and technology
Agree
Neutral
Disagree
The RCMP shares its research with my organization
45%
32%
23%
RCMP information and intelligence are reliable
84%
9%
5%
RCMP information and intelligence are timely
54%
29%
17%
I am satisfied with the information the RCMP provides to my organization
48%
26%
26%
The RCMP is a forward-looking, innovative organization
52%
43%
5%
The RCMP provides timely information through the web and social media, such as Twitter and Facebook
64%
32%
5%
The RCMP's International Policing services are easily accessible
50%
50%
0%
Overall, the RCMP provides high quality scientific, technical, and investigative services
92%
8%
0%
Demographics
Which of the following describes the focus of your partnership with the RCMP?
%
Serious and Organized Crime
58%
National Security
8%
Youth
17%
Economic Integrity
8%
Indigenous Communities
8%
None of the above
33%
Don't know
4%
What is the approximate size of your organization
%
Fewer than 25 employees
38%
25-99 employees
21%
100-299 employees
29%
300-999 employees
8%
1,000 employees or more
4%
Don't know
0%
Which of the following best describes the community you live in?
%
Population up to 1,000
0%
Population of 1,001 to 5,000
17%
Population of 5,001 to 15,000
8%
Population of 15,001 to 30,000
12%
Population of 30,001 to 100,000
33%
Population over 100,000
29%
Don't know
0%
In what type of organization do you work?
%
Municipal police service
17%
Regional police service
0%
Provincial police service
4%
Indigenous community police service
0%
Municipal government/administration
29%
Provincial/Territorial government/administration
29%
Federal government/administration
4%
First Nations government/administration
0%
Non-governmental organization
8%
Private sector organization
0%
Foreign/Internation organization
0%
Other, please specify:
8%
Don't know
0%
Notes
Questions were answered on a 5-point scale and summarized to agree/neutral/disagree to facilitate review
Percentages exclude those who replied "don't know" or "no opinion"
Percentages may sometimes not add to 100 due to rounding